Black Trench Coat

Camel Trench Coat

₹2,590.00 Original price was: ₹2,590.00.₹1,990.00Current price is: ₹1,990.00.

Luxe Leather Coat

₹4,290.00 Original price was: ₹4,290.00.₹3,890.00Current price is: ₹3,890.00.

₹2,590.00 Original price was: ₹2,590.00.₹1,990.00Current price is: ₹1,990.00.

•  Delivery & Return

  Shipping within India

  • All General policies are applied stated above.
  • Our customers to us are most valuable so we provide premium courier services via Xpressbees and Delhivery.
  • All Delhi (NCR): Please allow 2-4 working days for the courier to be delivered post-dispatch.
  • Outside Delhi (NCR): Please allow 4-5 working days for the courier to be delivered post-dispatch.
  • We (“Gurans”) cannot be held responsible for any delay in delivery by the courier company, unforeseen weather conditions. However, we will ensure to keep you well informed in-case of such cases with your order.

  International Shipping

  • International shipping is not functional now. We are working on it and will be informed once live.

  Shipping Restriction

  • Please request you to track your packages when it shows delivered on your email or messages. As per courier companies’ policies you are strictly required to inform us within 3 days if your package is not delivered however shows delivered in the tracking. Courier company will not accept any complaints post 72hrs marked delivery and we (” Gurans”) will not be liable if there is delay from your end.

  Return and Exchange Policy

  At Gurans Clothing, we strive to ensure your utmost satisfaction with every purchase you make from our online clothing store. We understand that sometimes you may need to return or exchange an item, and we are here to assist you through the process. Please take a moment to familiarize yourself with our return and exchange policy outlined below:

  Eligibility:

  • We accept request of returns or exchanges within 7 days from the date of delivery of product.
  • The item(s) must be in their original condition, unworn, unwashed, and with all tags attached.
  • Please note that we will not accept an exchanges/returns for the items marked as SALE.

  Returns:

  • If you wish to return an item for a refund, kindly contact our customer support team within the specified timeframe to initiate the return process.
  • You will be responsible for any return shipping costs unless the item received was defective or incorrect at first place.
  • Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.
  • Refunds will be processed in form of store credits, excluding any shipping fees which is valid for 3 months from date of issue.

  Exchanges:

  • Should you prefer to exchange an item for a different size, color, or style, please contact our customer support team within the specified timeframe to initiate the exchange process.
  • You will be responsible for any shipping costs associated with the exchange unless the item received was defective or incorrect at first place.
  • We will process the exchange once we receive the returned item and confirm its eligibility.
  • In case the requested item for exchange is unavailable, we will provide you with a store credit (which is valid for 3 months from date of issue) or assist you in selecting an alternative item.

  Process:

  • Step 1: Email us at support@thegurans.com to initiate a return or exchange, providing the necessary details, including your order number and reason for return/exchange. Also mention the reason for the claim along with images of product. We will facilitate pick up for you.
  • Step 2: Pack the product back in the original bag with all brand tag intact and hand it over to pick up agent.
  • Step 3: Our team will assess the product once it reaches to our warehouse.
  • Step 4:
    • If quality check is passed, the amount paid will be given to you in the form of a store credit which will be valid for 3 months from date of issue (deducting shipping fees).
    • If quality check is failed, refund/exchange will be rejected, and product will be returned. All cost to be borne by customers.

  If unclear, reach out to our customer support team and they will guide you through the required steps and provide you with any additional instructions or documentation needed. Please note that this policy applies to purchases made through our online store only. For items purchased from physical retail locations or authorized resellers, please refer to their respective return and exchange policies. We value your satisfaction and will make every effort to address your concerns promptly and fairly. If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We appreciate your business and look forward to providing you with an exceptional shopping experience.
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