At Gurans Clothing, we strive to ensure your utmost satisfaction with every purchase you make from our online clothing store. We understand that sometimes you may need to return or exchange an item, and we are here to assist you through the process. Please take a moment to familiarize yourself with our return and exchange policy outlined below:

Eligibility:

• We provide hassel-free return and exchange policy for up to 7 days from the date of delivery of product. Post 7 days, we won’t be able to take any request.
• The item(s) must be in their original condition, unworn, unwashed, and with all tags attached.
• Please note that we will not accept an exchanges/returns for the items marked as Stock Clearance SALE.
• If you have received an item that is defective, or wrong, or missing, we kindly request that you initiate a complaint within 48 hours of receiving your delivery. Complaint post 48 hours will not be entertained.

Returns:

• If you wish to return an item for a refund, kindly contact our customer support team (refer to the steps mentioned below) within  7 days from the date of delivery of product to initiate the return process.
• You will be responsible for any return shipping costs unless the item received was defective or incorrect at first place.
• Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.
• Refunds will be processed within 2 business days and amount will be credited within 3 to 4 business days in the same source accounts ( excluding any shipping fees.)

Exchanges:

• Should you prefer to exchange an item for a different size, color, or style, please contact our customer support team within 7 days from the date of delivery of product to initiate the exchange process and will take 3-4 business days to get the products delivered.
• You will be responsible for any shipping costs associated with the exchange unless the item received was defective or incorrect at first place.
• We will process the exchange once we receive the returned item and confirm its eligibility.
• In case the requested item for exchange is unavailable, we will  assist you in selecting an alternative item or refund will be processed within 2 business days and amount will be credited within 3 to 4 business days in the same source accounts ( excluding any shipping fees.)

Cancellations:

• Cancellation is only permitted if your order has not been dispatched. Upon cancellation, we will promptly refund the original amount to the payment source.

Process:

• Step 1: Email us at support@thegurans.com to initiate a return or exchange, providing the necessary details, including your order number and reason for return/exchange. Also mention the reason for the claim along with images of product. We will facilitate pick up for you.
• Step 2: Pack the product back in the original bag with all brand tag intact and hand it over to pick up agent.
• Step 3: Our team will assess the product once it reaches to our warehouse.
• Step 4:
  • If quality check is passed, we will refund the amount to source account (deducting shipping fees).
  • If quality check is failed, refund/exchange will be rejected, and product will be returned. All cost to be borne by customers.
  • GURANS reserves the right to accept/reject any return/exchange/refund

If unclear, reach out to our customer support team and they will guide you through the required steps and provide you with any additional instructions or documentation needed.

Please note that this policy applies to purchases made through our online store only. For items purchased from physical retail locations or authorized resellers, please refer to their respective return and exchange policies.

We value your satisfaction and will make every effort to address your concerns promptly and fairly. If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We appreciate your business and look forward to providing you with an exceptional shopping experience.