General Policy

• We deliver within India only for now and offer different shipping options as applicable.
• Orders will be shipped in India through registered domestic courier companies within 24-48 hours.
• For all deliveries within India, we offer free shipping.
• Once an order is shipped, it may take 3-7 working days to reach to you based on your location. Also, you will receive tracking details via WhatsApp and email. All orders require a signature upon receipt.
• Orders will be dispatched from Monday to Friday (10:00am – 5pm). Orders placed outside of working hours or/and during any public holiday will be deemed placed on the first working day following the submission of order
• There may be certain scenario that order delivery may face delays due to weather conditions, unforeseen conditions, during promotional activity and bank holidays. Hence, 24-48 hours shipping may not be available.
• Also, we reserve the right to impose a re-delivery charge where your order is not accepted at the address provided to us on the confirmed date of delivery.
• For more information, please contact our customer care service at Support@thegurans.com or +91 – 9205543746 (Monday to Friday 10:00 am to 5:00 pm)

Shipping within India

• All General policies are applied stated above.
• Our customers to us are most valuable so we provide premium courier services via Xpressbees and Delhivery.
• All Delhi (NCR): Please allow 2-4 working days for the courier to be delivered post-dispatch.
• Outside Delhi (NCR): Please allow 4-5 working days for the courier to be delivered post-dispatch.
• We (“Gurans”) cannot be held responsible for any delay in delivery by the courier company, unforeseen weather conditions. However, we will ensure to keep you well informed in-case of such cases with your order.

International Shipping

• International shipping is not functional now. We are working on it and will be informed once live.

Shipping Restriction

• Please request you to track your packages when it shows delivered on your email or messages. As per courier companies’ policies you are strictly required to inform us within 3 days if your package is not delivered however shows delivered in the tracking. Courier company will not accept any complaints post 72hrs marked delivery and we (” Gurans”) will not be liable if there is delay from your end.

Taxes & Duties

For Local Customers
Product Prices displayed are inclusive of all taxes.

For International Customers
Orders are shipped to Delivery Duty Unpaid (DDU) basis, which means product prices displayed are exclusive of all import duties. You are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. We cannot estimate the value of duties and have no control on these charges. Please do connect with your local customs office for more details.